Terms & Condition

Terms & Conditions

1. The Hearing Instrument(s) will be booked only on receipt of advance through cash or credit card.
In case the booking is done through cheque/NEFT, booking will get confirmed only after the realisation of cheque or transfer of money into the Company account.

2. The first fitting of booked Hearing – Instrument(s) and delivery of booked accessories will be within 10 days from the date of booking subject to full payment by the Client. In case payment is made through Cheque/NEFT, fitting / delivery of instrument(s) will be done only after the Cheque/NEFT has been encashed/realised.

3. If Client fails to make full payment within 10 days from the date of booking, Company reserves the right to cancel the booking without any refund.

4. Once purchase order is booked, there will be no cancellation of the same. If client requests for cancellation, no refund of booking amount will be paid by the Company to the Client.

5. After booking of Hearing-Instrument(s) but before the first fitting/delivery, the Client can request for modification of the order with higher version of Hearing-Instrument(s) subject to payment of difference in purchase price.

6. Client can request for exchange of newly purchased Hearing- Instrument(s) with higher version Hearing-Instrument(s) only, subject to payment of difference in purchase price. Any such request won’t be entertained by the Company, if the Hearing-Aid(s) are found to be damaged. The original packing of Hearing-Instruments(s) will also have to be returned undamaged.

7. No request for exchange of Hearing-Instrument(s) will be entertained after expiry of 1 month from the date of first fitting.

8. Any decision regarding cancelation, modification of order or exchange of Hearing – Instrument(s)/Accessories will be at sole discretion of the company only.

9. The Company has explained to the Client about usage, functions, care, maintenance etc of Hearing-Instrument(s)/Accessories.

10. The Client has understood that Hearing-Instrument(s) are meant to compensate his impairment of hearing loss but not to restore completely his normal hearing.

11. Warranty of Hearing – Instrument(s) will be as per warranty conditions of the manufacturer. Warranty will be void in case of non-payment or balance payment due.

12. In case the fitting/delivery date is falling on any holiday, the next working day will be treated as the day for fitting/delivery.

13. Jurisdiction territory is courts of Mumbai only.

Privacy Policy

Your privacy on the Internet is of the utmost importance to us. At Quality Hearing Care Centre, we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. The information you provide is safeguarded. This Privacy Policy discloses what information we gather and how we use it. It applies to information we collect on this Website, including through electronic messages between you and the Website (for example, when you submit a message using our “Customer Service/Feedback” form or when you complete the “Request an Appointment” form). It does not apply to information collected by us offline or through other means, or to information collected by third parties, including through any application or content that may link to or be accessible from this Website. By accessing or using this Website, you agree to this Privacy Policy. Please review it carefully.

Information Quality Hearing Care Centre gathers and tracks 

We gather two types of information about users:

• Information that users provide through optional, voluntary submissions. This information may include personal information, such as your name, phone number, email address, City and postal code. We collect this information to respond to requests from users, customize our features for individual visitors who are Quality Hearing Care Centre customers and to notify customers about updates to our site and products or services.
• Information that we collect automatically as you navigate the Website. This information may include usage details, IP addresses and information collected through tracking technologies such as cookies and web beacons. Information Quality Hearing Care Centre gathers through aggregated tracking is used to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. We collect this information in order to determine how to create the best experience for our customers. We may track search terms entered in our Search function as one of many measures of what interests our users, but this tracking is never associated with an individual user.

Policy Amendment

Quality Hearing Care Centre approaches Internet communications with a strong commitment to individual privacy rights and concerns. As the Internet evolves, our policy will continue to change and develop. We therefore reserve the right to amend this Privacy Policy at any time with or without prior notice. Please check this page periodically for changes. Your continued use of the sites following any changes to this Privacy Policy will constitute your acceptance of such changes.

Use of personal information

Quality Hearing Care Centre strictly protects the security of your personal information and honors your choices for its intended use. We disclose your information to no third parties unless it is specifically stated otherwise. We may use third party contractors to help us operate our business and the sites or administer activities on our behalf, and may share your personal information with these contractors for those limited purposes. We use your information solely to fulfill services, transact a purchase, and help us improve our Website and product offerings to you. Notwithstanding any other provision to the contrary, Quality Hearing Care Centre reserves the right to cooperate with Federal and/or Provincial officials in any investigation relating to any purported illegal activities and, when required by law, regulation, legal process or government requests, to disclose any personal information furnished by you or collected by Quality Hearing Care Centre to law enforcement authorities or other relevant or related third parties.

Some of the features on this Website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information, including your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

Accessing and correcting your information

You may contact us if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request. You may also contact us if you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this Website.

Your Rights under the Personal Information Protection & Electronic Document Act (PIPEDA)

Under PIPEDA we must obtain an individual’s consent before collecting, using or disclosing an individual’s personal information. People have the right to access their personal information held by an organization. They also have the right to challenge its accuracy. Personal information can only be used for the purposes for which it was collected. If an organization is going to use it for another purpose, they must obtain consent again. Individuals should also be assured that their information will be protected by appropriate safeguards.

Cookies and other automatic data collection technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.
• The Website may use “cookies” and other technologies such as pixel tags and web beacons.

• We may place a text file called a “cookie” in the browser files of your computer. Quality Hearing Care Centre uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site; however, it will help you to participate more actively in some features.
• Our Website permits you to use a third party social networking platform such as Facebook, Twitter, and Google+.  This includes use of social media plugins such as Facebook “Like”, Tweet and Google “+1” buttons, etc.  When you use social networking platforms and plugins, you share your information with them and their privacy policy applies to disclosure of such information.  In addition, these social networking platforms may collect information about you, including your use of the Website. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising.  Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our Websites from time to time.

Links to other Websites and services

The Quality Hearing Care Centre websites may contain links to other sites that are not under our control. These Websites have their own policies regarding privacy. You should review those policies when visiting the Websites. Quality Hearing Care Centre has no responsibility for linked Websites and is not responsible for the content of any such site. Quality Hearing Care Centre provides these links solely for the convenience and information of our visitors.

Security

Quality Hearing Care Centre operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Entire Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Quality Hearing Care Centre with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

Contact us

If you have questions about the Terms of Use, Privacy Policy or your experience with any of our sites, please contact us.